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You Are Here: Vermont Department of Labor ELMIOccupation ProfileUshers, Lobby Attendants, and Ticket Takers |
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ELMI Occupation Profile - Ushers, Lobby Attendants, and Ticket Takers |
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| Ushers, Lobby Attendants, and Ticket Takers |
| (O*NET 39-3031.00, SOC 39-3031) |
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What they do
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Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and helping patrons locate such facilities as restrooms and telephones.
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| Also called: |
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Docent, Lobby Attendant, Ticket Attendant, Ticket Taker, Usher, Visitor Services Assistant, Visitor Services Associate, Visitor Services Representative, Visitor Services Specialist
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Wages
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| Vermont - 2021 |
| Percentile1 | Hourly | Yearly |
| 10% |
$ 11.75 |
$24,440 |
| 25% |
$ 11.75 |
$24,440 |
| Median |
$ 11.75 |
$24,440 |
| 75% |
$ 11.75 |
$24,440 |
| 90% |
$ 12.19 |
$25,360 |
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| Average |
$ 11.97 |
$24,900 |
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| More at CareerOneStop |
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Industries of Employment
| United States - 2020 |
| Industry | Percent of total |
- Performing arts, spectator sports, and related industries
| 31% |
- Motion picture and sound recording industries
| 26% |
- Educational services; state, local, and private
| 6% |
- Investigation and security services
| 4% |
- Local government, excluding education and hospitals
| 4% |
| More at BLS |
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Knowledge
| People in this career often know a lot about: |
- Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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- English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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- Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
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- Communications and Media
Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
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| More at O*NET |
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Skills
| People in this career often have these skills: |
- Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
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- Service Orientation
Actively looking for ways to help people.
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- Speaking
Talking to others to convey information effectively.
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- Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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- Coordination
Adjusting actions in relation to others' actions.
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| More at O*NET |
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Interests
| People in this career often prefer these work environments: |
- Social
Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
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- Conventional
Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
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- Enterprising
Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
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| What are your interests? Take the O*NET Interest Profiler |
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Work Styles
| People in this career will do well at jobs that need: |
- Self-Control
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
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- Cooperation
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
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- Social Orientation
Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
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- Dependability
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
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- Integrity
Job requires being honest and ethical.
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| More at O*NET |
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Other Resources
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- CareerOneStop
resource for job seekers, students, businessess and career professionals
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- O*NET Online
nation's primary source of occupational information
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| Related Occupations
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| Career Video
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Projected Employment
Projected employment not available for Vermont
but may be for the nation and other states at
CareerOneStop |
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Education and Experience:
- Typical education needed for entry
No formal educational credential
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- Work experience in a related occupation
None
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- Typical on-the-job training needed to attain competency
Short-term on-the-job training
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| Based on BLS Education and Training Classifications |
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Job Zone
| Some Preparation Needed |
- Specific Vocational Preparation Range
(4.0 to < 6.0) - A typical worker will require
over 3 months up to and including 1 year
of training to achieve average performance in this occupation.
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| Based on O*Net Job Zones and SVP |
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Education Level
| How much education do most people in this career have? |
| Education level |  | Percent of
U.S. Workers |
Doctoral or professional degree
or post-MA certificate | | 0% |
Master's degree or
post-BA certificate | | 0% |
| Bachelor's degree | | 2% |
| Associate's degree | | 3% |
Certificate or some college,
no degree | | 1% |
High school diploma
or equivalent | | 61% |
| Less than high school diploma | | 33% |
| More at O*NET |
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Abilities
| People in this career often have talent in: |
- Speech Clarity
The ability to speak clearly so others can understand you.
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- Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
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- Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
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- Near Vision
The ability to see details at close range (within a few feet of the observer).
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- Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
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| More at O*NET |
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Work Activities
| In general, what you might do: |
- Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
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- Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
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- Identifying Objects, Actions, and Events
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
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- Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
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- Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
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| More at O*NET |
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Detailed Work Activities
| What you might do in a day: |
- Greet customers, patrons, or visitors.
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- Sell products or services.
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- Prepare operational reports or records.
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- Provide attraction or event information to patrons.
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- Clean facilities or work areas.
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| More at O*NET |
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Tasks
| On the job, you would: |
- Greet patrons attending entertainment events.
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- Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.
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- Settle seating disputes or help solve other customer concerns.
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- Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
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| More at O*NET |
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