What they do
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Solicit donations or orders for goods or services over the telephone.
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| Also called: |
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Telemarketer, Telemarketing Sales Representative, Telephone Sales Representative (TSR), Telephone Service Representative (TSR), Telesales Representative, Telesales Specialist
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Wages
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| Vermont - 2021 |
| Percentile1 | Hourly | Yearly |
| 10% |
$ 11.75 |
$24,440 |
| 25% |
$ 11.98 |
$24,920 |
| Median |
$ 14.16 |
$29,450 |
| 75% |
$ 14.71 |
$30,600 |
| 90% |
$ 25.59 |
$53,230 |
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| Average |
$ 16.78 |
$34,910 |
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| More at CareerOneStop |
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Industries of Employment
| United States - 2020 |
| Industry | Percent of total |
- Administrative and support services
| 59% |
- Professional, scientific, and technical services
| 6% |
- Credit intermediation and related activities
| 4% |
- Insurance carriers and related activities
| 3% |
- Other information services
| 3% |
| More at BLS |
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Knowledge
| People in this career often know a lot about: |
- Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
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- English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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- Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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| More at O*NET |
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Skills
| People in this career often have these skills: |
- Speaking
Talking to others to convey information effectively.
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- Persuasion
Persuading others to change their minds or behavior.
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- Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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- Service Orientation
Actively looking for ways to help people.
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- Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
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| More at O*NET |
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Interests
| People in this career often prefer these work environments: |
- Enterprising
Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
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- Conventional
Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
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| What are your interests? Take the O*NET Interest Profiler |
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Work Styles
| People in this career will do well at jobs that need: |
- Stress Tolerance
Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
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- Integrity
Job requires being honest and ethical.
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- Persistence
Job requires persistence in the face of obstacles.
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- Dependability
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
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- Achievement/Effort
Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
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| More at O*NET |
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Other Resources
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- CareerOneStop
resource for job seekers, students, businessess and career professionals
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- O*NET Online
nation's primary source of occupational information
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| Related Occupations
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| Career Video
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Projected Employment
Projected employment not available for Vermont
but may be for the nation and other states at
CareerOneStop |
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Education and Experience:
- Typical education needed for entry
No formal educational credential
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- Work experience in a related occupation
None
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- Typical on-the-job training needed to attain competency
Short-term on-the-job training
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| Based on BLS Education and Training Classifications |
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Job Zone
| Some Preparation Needed |
- Specific Vocational Preparation Range
(4.0 to < 6.0) - A typical worker will require
over 3 months up to and including 1 year
of training to achieve average performance in this occupation.
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| Based on O*Net Job Zones and SVP |
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Education Level
| How much education do most people in this career have? |
| Education level |  | Percent of
U.S. Workers |
Doctoral or professional degree
or post-MA certificate | | 0% |
Master's degree or
post-BA certificate | | 0% |
| Bachelor's degree | | 0% |
| Associate's degree | | 0% |
Certificate or some college,
no degree | | 11% |
High school diploma
or equivalent | | 59% |
| Less than high school diploma | | 30% |
| More at O*NET |
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Abilities
| People in this career often have talent in: |
- Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
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- Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
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- Speech Clarity
The ability to speak clearly so others can understand you.
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- Speech Recognition
The ability to identify and understand the speech of another person.
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- Selective Attention
The ability to concentrate on a task over a period of time without being distracted.
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| More at O*NET |
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Work Activities
| In general, what you might do: |
- Selling or Influencing Others
Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
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- Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
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- Communicating with People Outside the Organization
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
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- Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
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- Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
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| More at O*NET |
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Detailed Work Activities
| What you might do in a day: |
- Contact current or potential customers to promote products or services.
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- Deliver promotional presentations to current or prospective customers.
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- Answer customer questions about goods or services.
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- Explain technical product or service information to customers.
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- Maintain records of customer accounts.
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| More at O*NET |
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Tasks
| On the job, you would: |
- Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.
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- Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
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- Explain products or services and prices, and answer questions from customers.
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- Obtain customer information such as name, address, and payment method, and enter orders into computers.
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- Record names, addresses, purchases, and reactions of prospects contacted.
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| More at O*NET |
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