Data & Research
 
* ELMI Occupation Profile - Order Clerks *
 
Order Clerks
(O*NET 43-4151.00, SOC 43-4151)
What they do
Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.
 
Also called:
Hub Associate, Materials Specialist, Order Analyst, Order Clerk, Order Entry Administrator, Order Entry Representative, Order Processing Clerk, Order Taker, Sales Assistant, Warehouse Clerk
 
 
Wages
Vermont - 2021
Percentile1HourlyYearly
10% $ 14.09   $29,310  
25% $ 14.32   $29,780  
Median $ 14.32   $29,780  
75% $ 18.21   $37,880  
90% $ 23.18   $48,220  
 
Average $ 16.74   $34,810  
1 What are Percentile Wages?
More at CareerOneStop
 
Industries of Employment
United States - 2020
IndustryPercent of total
  • Merchant wholesalers, durable goods
17%
  • Nonstore retailers
12%
  • Merchant wholesalers, nondurable goods
11%
  • Self-employed workers
11%
  • Warehousing and storage
7%
More at BLS
 
Knowledge
People in this career often know a lot about:
  • Customer and Personal Service
    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Administrative
    Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
  • English Language
    Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Computers and Electronics
    Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Sales and Marketing
    Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
More at O*NET
 
Skills
People in this career often have these skills:
  • Active Listening
    Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Reading Comprehension
    Understanding written sentences and paragraphs in work-related documents.
  • Speaking
    Talking to others to convey information effectively.
  • Service Orientation
    Actively looking for ways to help people.
  • Social Perceptiveness
    Being aware of others' reactions and understanding why they react as they do.
More at O*NET
 
Interests
People in this career often prefer these work environments:
  • Conventional
    Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
  • Enterprising
    Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
  • Social
    Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
What are your interests? Take the O*NET Interest Profiler
 
Work Styles
People in this career will do well at jobs that need:
  • Attention to Detail
    Job requires being careful about detail and thorough in completing work tasks.
  • Cooperation
    Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Dependability
    Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Persistence
    Job requires persistence in the face of obstacles.
  • Initiative
    Job requires a willingness to take on responsibilities and challenges.
More at O*NET
 
Other Resources
  • CareerOneStop
    resource for job seekers, students, businessess and career professionals
  • O*NET Online
    nation's primary source of occupational information
 
Related Occupations
More at O*NET
 
 
Career Video
Watch at CareerOneStop with transcript or at YouTube.
 
Projected Employment
 Vermont
2020 employment 590
2030 employment 518
Annual percent change
(compounded)
-1.3%
Annual projected job openings
(due to change and separations)
52
More at Occupational Projections
 
Education and Experience:
  • Typical education needed for entry
    Some college, no degree
  • Work experience in a related occupation
    None
  • Typical on-the-job training needed to attain competency
    Short-term on-the-job training
Based on BLS Education and Training Classifications
 
Job Zone
Some Preparation Needed
  • Specific Vocational Preparation Range
    (4.0 to < 6.0) - A typical worker will require over 3 months up to and including 1 year of training to achieve average performance in this occupation.
Based on O*Net Job Zones and SVP
 
Education Level
How much education do most people in this career have?
Education level Percent of
U.S. Workers
Doctoral or professional degree
or post-MA certificate
  0%
Master's degree or
post-BA certificate
  0%
Bachelor's degree   3%
Associate's degree   16%
Certificate or some college,
no degree
  32%
High school diploma
or equivalent
  48%
Less than high school diploma   1%
More at O*NET
 
Abilities
People in this career often have talent in:
  • Near Vision
    The ability to see details at close range (within a few feet of the observer).
  • Oral Comprehension
    The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression
    The ability to communicate information and ideas in speaking so others will understand.
  • Speech Clarity
    The ability to speak clearly so others can understand you.
  • Written Comprehension
    The ability to read and understand information and ideas presented in writing.
More at O*NET
 
Work Activities
In general, what you might do:
  • Communicating with Supervisors, Peers, or Subordinates
    Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Getting Information
    Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Working with Computers
    Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Performing Administrative Activities
    Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
  • Communicating with People Outside the Organization
    Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
More at O*NET
 
Detailed Work Activities
What you might do in a day:
  • Inspect shipments to ensure correct order fulfillment.
  • Respond to customer problems or complaints.
  • Verify accuracy of financial or transactional data.
  • Provide notifications to customers or patrons.
  • Obtain personal or financial information about customers or applicants.
More at O*NET
 
Tasks
On the job, you would:
  • Verify customer and order information for correctness, checking it against previously obtained information as necessary.
  • Receive and respond to customer complaints.
  • Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
  • Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
  • Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
More at O*NET
 
O*NET in-it

This page includes information from the O*NET 27.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.

BLS

This page includes information produced in cooperation with the U.S. Bureau of Labor Statistics, Occupational Employment Statistics and State Occupational Projecions programs.

 
 
 
 
Vermont.gov State of Vermont Department of Labor