Data & Research
 
* ELMI Occupation Profile - Correspondence Clerks *
 
Correspondence Clerks
(O*NET 43-4021.00, SOC 43-4021)
What they do
Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.
 
Also called:
Chargeback Specialist, Claims Correspondence Clerk, Correspondence Clerk, Correspondence Coordinator, Correspondence Representative (Correspondence Rep), Correspondent, Dispute Resolution Analyst, Dispute Specialist, Office Technician (Office Tech), Technical Clerk
 
 
Wages
Wage rates not available for Vermont
but may be for the nation and other states at
CareerOneStop
 
Industries of Employment
United States - 2020
IndustryPercent of total
  • Insurance carriers and related activities
28%
  • Administrative and support services
15%
  • Self-employed workers
10%
  • Credit intermediation and related activities
9%
  • Management of companies and enterprises
5%
More at BLS
 
Knowledge
People in this career often know a lot about:
  • Administrative
    Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
  • English Language
    Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Customer and Personal Service
    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Economics and Accounting
    Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
  • Mathematics
    Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
More at O*NET
 
Skills
People in this career often have these skills:
  • Writing
    Communicating effectively in writing as appropriate for the needs of the audience.
  • Active Listening
    Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Reading Comprehension
    Understanding written sentences and paragraphs in work-related documents.
  • Speaking
    Talking to others to convey information effectively.
  • Critical Thinking
    Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
More at O*NET
 
Interests
People in this career often prefer these work environments:
  • Conventional
    Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
  • Enterprising
    Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
What are your interests? Take the O*NET Interest Profiler
 
Work Styles
People in this career will do well at jobs that need:
  • Attention to Detail
    Job requires being careful about detail and thorough in completing work tasks.
  • Integrity
    Job requires being honest and ethical.
  • Dependability
    Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Initiative
    Job requires a willingness to take on responsibilities and challenges.
  • Cooperation
    Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
More at O*NET
 
Tasks
On the job, you would:
  • Maintain files and control records to show correspondence activities.
  • Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
  • Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
  • Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
  • Compile data from records to prepare periodic reports.
More at O*NET
 
Related Occupations
More at O*NET
 
 
Career Video
Watch at CareerOneStop with transcript or at YouTube.
 
Projected Employment
Projected employment not available for Vermont
but may be for the nation and other states at
CareerOneStop
 
Education and Experience:
  • Typical education needed for entry
    High school diploma or equivalent
  • Work experience in a related occupation
    None
  • Typical on-the-job training needed to attain competency
    Short-term on-the-job training
Based on BLS Education and Training Classifications
 
Physical Work Activity
Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.
 
  • Physical activity is Somewhat Important
  • Level of activity is Low
Importance
Low   High
Level
Compare Occupations at O*NET
 
Job Zone
Some Preparation Needed
  • Specific Vocational Preparation Range
    (4.0 to < 6.0) - A typical worker will require over 3 months up to and including 1 year of training to achieve average performance in this occupation.
Based on O*Net Job Zones and SVP
 
Education Level
How much education do most people in this career have?
Education level Percent of
U.S. Workers
Doctoral or professional degree
or post-MA certificate
  0%
Master's degree or
post-BA certificate
  0%
Bachelor's degree   12%
Associate's degree   28%
Certificate or some college,
no degree
  17%
High school diploma
or equivalent
  43%
Less than high school diploma   0%
More at O*NET
 
Abilities
People in this career often have talent in:
  • Written Expression
    The ability to communicate information and ideas in writing so others will understand.
  • Written Comprehension
    The ability to read and understand information and ideas presented in writing.
  • Oral Comprehension
    The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Near Vision
    The ability to see details at close range (within a few feet of the observer).
  • Oral Expression
    The ability to communicate information and ideas in speaking so others will understand.
More at O*NET
 
Work Activities
In general, what you might do:
  • Working with Computers
    Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Communicating with Supervisors, Peers, or Subordinates
    Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Getting Information
    Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Performing Administrative Activities
    Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
  • Documenting/Recording Information
    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
More at O*NET
 
Detailed Work Activities
What you might do in a day:
  • Provide information to coworkers.
  • Prepare cash for deposit or disbursement.
  • Maintain operational records.
  • Read materials to determine needed actions.
  • Compile data or documentation.
More at O*NET
 
Other Resources
  • CareerOneStop
    resource for job seekers, students, businessess and career professionals
  • O*NET Online
    nation's primary source of occupational information
 
O*NET in-it

This page includes information from the O*NET 28.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.

BLS

This page includes information produced in cooperation with the U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics and State Occupational Projections programs.

 
 
 
 
Vermont.gov State of Vermont Department of Labor