What they do
|
Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.
|
| |
| Also called: |
|
Customer Service Department Supervisor, Customer Service Supervisor, Driver Sales Supervisor, Information Center Supervisor, Inside Sales Supervisor, Reservations Supervisor, Sales Department Supervisor, Sales Leader, Sales Supervisor, Sales Team Leader
|
| |
|
|
|
| |
Wages
|
|
| Vermont - 2021 |
| Percentile1 | Hourly | Yearly |
| 10% |
$ 20.58 |
$42,810 |
| 25% |
$ 23.40 |
$48,670 |
| Median |
$ 29.94 |
$62,280 |
| 75% |
$ 39.46 |
$82,070 |
| 90% |
$ 58.93 |
$122,580 |
|
| Average |
$ 34.73 |
$72,230 |
|
|
| More at CareerOneStop |
|
| | |
Industries of Employment
| United States - 2020 |
| Industry | Percent of total |
| 36% |
- Merchant wholesalers, durable goods
| 10% |
- Merchant wholesalers, nondurable goods
| 7% |
- Electronics and appliance stores
| 6% |
- Credit intermediation and related activities
| 6% |
| More at BLS |
|
|
| |
Knowledge
| People in this career often know a lot about: |
- Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
|
- Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
|
- English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
|
- Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
|
- Economics and Accounting
Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
|
| More at O*NET |
|
|
| |
Skills
| People in this career often have these skills: |
- Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
|
- Management of Personnel Resources
Motivating, developing, and directing people as they work, identifying the best people for the job.
|
- Monitoring
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
|
- Speaking
Talking to others to convey information effectively.
|
- Coordination
Adjusting actions in relation to others' actions.
|
| More at O*NET |
|
|
| |
Interests
| People in this career often prefer these work environments: |
- Enterprising
Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
|
- Conventional
Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
|
- Social
Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
|
| What are your interests? Take the O*NET Interest Profiler |
|
|
| |
Work Styles
| People in this career will do well at jobs that need: |
- Integrity
Job requires being honest and ethical.
|
- Attention to Detail
Job requires being careful about detail and thorough in completing work tasks.
|
- Dependability
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
|
- Leadership
Job requires a willingness to lead, take charge, and offer opinions and direction.
|
- Initiative
Job requires a willingness to take on responsibilities and challenges.
|
| More at O*NET |
|
|
| |
Other Resources
|
- CareerOneStop
resource for job seekers, students, businessess and career professionals
|
- O*NET Online
nation's primary source of occupational information
|
|
|
|
|
| |
| Related Occupations
|
| |
|
|
| Career Video
|
| |
Projected Employment
|
|
| Vermont |
| 2020 employment |
764 |
| 2030 employment |
733 |
Annual percent change
(compounded) |
-0.4% |
Annual projected job openings
(due to change and separations) |
63 |
| More at Occupational Projections |
|
| | |
Education and Experience:
- Typical education needed for entry
High school diploma or equivalent
|
- Work experience in a related occupation
Less than 5 years
|
- Typical on-the-job training needed to attain competency
None
|
| Based on BLS Education and Training Classifications |
|
|
| |
Job Zone
| Considerable Preparation Needed |
- Specific Vocational Preparation Range
(7.0 to < 8.0) - A typical worker will require
over 2 years up to and including 4 years
of training to achieve average performance in this occupation.
|
| Based on O*Net Job Zones and SVP |
|
|
| |
Education Level
| How much education do most people in this career have? |
| Education level |  | Percent of
U.S. Workers |
Doctoral or professional degree
or post-MA certificate | | 0% |
Master's degree or
post-BA certificate | | 13% |
| Bachelor's degree | | 45% |
| Associate's degree | | 10% |
Certificate or some college,
no degree | | 16% |
High school diploma
or equivalent | | 16% |
| Less than high school diploma | | 0% |
| More at O*NET |
|
|
| |
Abilities
| People in this career often have talent in: |
- Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
|
- Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
|
- Speech Recognition
The ability to identify and understand the speech of another person.
|
- Speech Clarity
The ability to speak clearly so others can understand you.
|
- Deductive Reasoning
The ability to apply general rules to specific problems to produce answers that make sense.
|
| More at O*NET |
|
|
| |
Work Activities
| In general, what you might do: |
- Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
|
- Coaching and Developing Others
Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
|
- Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
|
- Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
|
- Guiding, Directing, and Motivating Subordinates
Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
|
| More at O*NET |
|
|
| |
Detailed Work Activities
| What you might do in a day: |
- Monitor sales activities.
|
- Supervise sales or support personnel.
|
- Contact current or potential customers to promote products or services.
|
- Establish operational policies.
|
- Gather customer or product information to determine customer needs.
|
| More at O*NET |
|
|
| |
Tasks
| On the job, you would: |
- Monitor sales staff performance to ensure that goals are met.
|
- Provide staff with assistance in performing difficult or complicated duties.
|
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
|
- Listen to and resolve customer complaints regarding services, products, or personnel.
|
- Keep records pertaining to purchases, sales, and requisitions.
|
| More at O*NET |
|
|
| |
|
