ELMI Occupation Report for First-Line Supervisors of Personal Service Workers

First-Line Supervisors of Personal Service and Entertainment and Recreation Workers, Except Gambling Services*
United States - 2020
Industry	Percent of total
Social assistance	15%
Amusement, gambling, and recreation industries	14%
Nursing and residential care facilities	13%
Personal and laundry services	13%
Self-employed workers	10%
* You're seeing information for "First-Line Supervisors of Personal Service and Entertainment and Recreation Workers, Except Gambling Services" because it includes "First-Line Supervisors of Personal Service Workers" for which industries of employment information is not available.
More at BLS

Knowledge

People in this career often know a lot about:
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Education and Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Personnel and Human Resources Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
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Skills

People in this career often have these skills:
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Management of Personnel Resources Motivating, developing, and directing people as they work, identifying the best people for the job.
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
Speaking Talking to others to convey information effectively.
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Interests

People in this career often prefer these work environments:
Enterprising Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Conventional Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Social Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
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Work Styles

People in this career will do well at jobs that need:
Dependability Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Attention to Detail Job requires being careful about detail and thorough in completing work tasks.
Concern for Others Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Integrity Job requires being honest and ethical.
Self-Control Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
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Other Resources

Occupational Outlook Handbook
information on duties, training, pay, and employment outlook

CareerOneStop
resource for job seekers, students, businessess and career professionals

O*NET Online
nation's primary source of occupational information

Vermont Wage Information

Vermont Employment Projections

Related Occupations

First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services
First-Line Supervisors of Housekeeping and Janitorial Workers
First-Line Supervisors of Mechanics, Installers, and Repairers
First-Line Supervisors of Office and Administrative Support Workers
First-Line Supervisors of Passenger Attendants
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Career Video

Watch at CareerOneStop with transcript or at YouTube.

Projected Employment


First-Line Supervisors of Personal Service and Entertainment and Recreation Workers, Except Gambling Services*
Vermont
2020 employment	539
2030 employment	705
Annual percent change (compounded)	2.7%
Annual projected job openings (due to change and separations)	83
* You're seeing information for "First-Line Supervisors of Personal Service and Entertainment and Recreation Workers, Except Gambling Services" because it includes "First-Line Supervisors of Personal Service Workers" for which projected employment information is not available.
More at Occupational Projections

Education and Experience:

First-Line Supervisors of Personal Service and Entertainment and Recreation Workers, Except Gambling Services*
Typical education needed for entry High school diploma or equivalent
Work experience in a related occupation Less than 5 years
Typical on-the-job training needed to attain competency None
* You're seeing information for "First-Line Supervisors of Personal Service and Entertainment and Recreation Workers, Except Gambling Services" because it includes "First-Line Supervisors of Personal Service Workers" for which education and experience information is not available.
Based on BLS Education and Training Classifications

Job Zone

Medium Preparation Needed
Specific Vocational Preparation Range (6.0 to < 7.0) - A typical worker will require over 1 year up to and including 2 years of training to achieve average performance in this occupation.
Based on O*Net Job Zones and SVP

Education Level

How much education do most people in this career have?
Education level		Percent of U.S. Workers
Doctoral or professional degree or post-MA certificate		0%
Master's degree or post-BA certificate		0%
Bachelor's degree		34%
Associate's degree		17%
Certificate or some college, no degree		22%
High school diploma or equivalent		10%
Less than high school diploma		17%
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Abilities

People in this career often have talent in:
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Written Comprehension The ability to read and understand information and ideas presented in writing.
Speech Clarity The ability to speak clearly so others can understand you.
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Work Activities

In general, what you might do:
Making Decisions and Solving Problems Analyzing information and evaluating results to choose the best solution and solve problems.
Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
Establishing and Maintaining Interpersonal Relationships Developing constructive and cooperative working relationships with others, and maintaining them over time.
Organizing, Planning, and Prioritizing Work Developing specific goals and plans to prioritize, organize, and accomplish your work.
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Detailed Work Activities

What you might do in a day:
Assign duties or work schedules to employees.
Evaluate employee performance.
Explain regulations, policies, or procedures.
Train service staff.
Resolve customer complaints or problems.
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Tasks

On the job, you would:
Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
Train workers in proper operational procedures and functions and explain company policies.
Resolve customer complaints regarding worker performance or services rendered.
Recruit and hire staff members.
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	This page includes information from the ONET 27.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. ONET® is a trademark of USDOL/ETA.
	This page includes information produced in cooperation with the U.S. Bureau of Labor Statistics, Occupational Employment Statistics and State Occupational Projecions programs.

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