Data & Research
 
* ELMI Occupation Profile - Social and Community Service Managers *
 
Social and Community Service Managers
(O*NET 11-9151.00, SOC 11-9151)
What they do
Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.
 
Also called:
Adoption Services Manager, Child Welfare Services Director, Children's Service Supervisor, Clinical Services Director, Community Services Director, Psychiatric Social Worker Supervisor, Social Services Director, Transitional Care Director, Vocational Rehabilitation Administrator
 
 
Wages
Vermont - 2023
Percentile1HourlyYearly
10% $ 25.91   $53,880  
25% $ 30.36   $63,140  
Median $ 36.77   $76,490  
75% $ 43.71   $90,930  
90% $ 50.77   $105,600  
 
Average $ 37.78   $78,590  
1 What are Percentile Wages?
More at CareerOneStop
 
Industries of Employment
United States - 2020
IndustryPercent of total
  • Social assistance
39%
  • Religious, grantmaking, civic, professional, and similar organizations
12%
  • Nursing and residential care facilities
11%
  • Local government, excluding education and hospitals
10%
  • State government, excluding education and hospitals
7%
More at BLS
 
Knowledge
People in this career often know a lot about:
  • Customer and Personal Service
    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Administration and Management
    Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • English Language
    Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Psychology
    Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
  • Education and Training
    Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
More at O*NET
 
Skills
People in this career often have these skills:
  • Service Orientation
    Actively looking for ways to help people.
  • Social Perceptiveness
    Being aware of others' reactions and understanding why they react as they do.
  • Active Learning
    Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Active Listening
    Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Complex Problem Solving
    Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
More at O*NET
 
Interests
People in this career often prefer these work environments:
  • Enterprising
    Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
  • Social
    Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
What are your interests? Take the O*NET Interest Profiler
 
Work Styles
People in this career will do well at jobs that need:
  • Integrity
    Job requires being honest and ethical.
  • Leadership
    Job requires a willingness to lead, take charge, and offer opinions and direction.
  • Dependability
    Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Adaptability/Flexibility
    Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  • Initiative
    Job requires a willingness to take on responsibilities and challenges.
More at O*NET
 
Tasks
On the job, you would:
  • Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
  • Direct activities of professional and technical staff members and volunteers.
  • Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
  • Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
  • Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
More at O*NET
 
Related Occupations
More at O*NET
 
 
Career Video
Watch at CareerOneStop with transcript or at YouTube.
 
Projected Employment
 Vermont
2020 employment 1,123
2030 employment 1,258
Annual percent change
(compounded)
1.1%
Annual projected job openings
(due to change and separations)
114
More at Occupational Projections
 
Education and Experience:
  • Typical education needed for entry
    Bachelor's degree
  • Work experience in a related occupation
    Less than 5 years
  • Typical on-the-job training needed to attain competency
    None
Based on BLS Education and Training Classifications
 
Physical Work Activity
Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.
 
  • Physical activity is Somewhat Important
  • Level of activity is Low
Importance
Low   High
Level
Compare Occupations at O*NET
 
Job Zone
Considerable Preparation Needed
  • Specific Vocational Preparation Range
    (7.0 to < 8.0) - A typical worker will require over 2 years up to and including 4 years of training to achieve average performance in this occupation.
Based on O*Net Job Zones and SVP
 
Education Level
How much education do most people in this career have?
Education level Percent of
U.S. Workers
Doctoral or professional degree
or post-MA certificate
  8%
Master's degree or
post-BA certificate
  24%
Bachelor's degree   50%
Associate's degree   8%
Certificate or some college,
no degree
  2%
High school diploma
or equivalent
  7%
Less than high school diploma   0%
More at O*NET
 
Abilities
People in this career often have talent in:
  • Oral Expression
    The ability to communicate information and ideas in speaking so others will understand.
  • Oral Comprehension
    The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Problem Sensitivity
    The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
  • Written Comprehension
    The ability to read and understand information and ideas presented in writing.
  • Deductive Reasoning
    The ability to apply general rules to specific problems to produce answers that make sense.
More at O*NET
 
Work Activities
In general, what you might do:
  • Communicating with Supervisors, Peers, or Subordinates
    Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Getting Information
    Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Organizing, Planning, and Prioritizing Work
    Developing specific goals and plans to prioritize, organize, and accomplish your work.
  • Working with Computers
    Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Performing Administrative Activities
    Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
More at O*NET
 
Detailed Work Activities
What you might do in a day:
  • Develop operating strategies, plans, or procedures.
  • Direct administrative or support services.
  • Supervise employees.
  • Monitor performance of organizational members or partners.
  • Develop organizational policies or programs.
More at O*NET
 
Other Resources
  • CareerOneStop
    resource for job seekers, students, businessess and career professionals
  • O*NET Online
    nation's primary source of occupational information
 
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This page includes information from the O*NET 28.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.

BLS

This page includes information produced in cooperation with the U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics and State Occupational Projections programs.

 
 
 
 
Vermont.gov State of Vermont Department of Labor